Politique de confidentialité

Notice regarding data processing for this website in accordance with Article13 EU General Data Protection Regulation (GDPR) on the collection of personal data from the data subject.

Privacy notice (Version: GDPR 2.0 from 14.05.2021)

CERATIZIT S.A. and Ceratizit Deutschland GmbH are jointly responsible for this website and as providers of a teleservice, must inform you at the beginning of your visit of the type, extent and purpose of the collection and use of personal data in a concise, transparent, intelligible and easily accessible form, using clear and plain language. This content must be available to you at all times.

We place great value on the security of your data and compliance with the data protection regulations. The processing of personal data is subject to the European and national laws currently in force.

In the following privacy notice, we would like to show you how we handle your personal data and how you can contact us:


Ceratizit Deutschland GmbH
Daimlerstraße 70
87437 Kempten
Commercial register number: HRB 3524
Managing director: Dipl. Ing. Claude Sun, Dipl.-Bw (FH) Andreas Kordwig
Telephone: +49 831 57010-0
E-mail: info.deutschland@ceratizit.com

101 Route de Holzem
L – 8232 Mamer
Commercial register number: Registre de commerce et des sociétés Luxembourgeoises Nr. B 4.610
Managing director: Andreas Lackner, Andreas Schwenninger, Frank Thomé, Thierry Wolter
Telephone: +35 231/20 85 – 1
E-mail: info@ceratizit.com


The appointed data protection officers are:
For Ceratizit Deutschland GmbH:
Sven Lenz
Deutsche Datenschutzkanzlei – Datenschutzkanzlei Lenz GmbH & Co. KG
Bahnhofstraße 50
87435 Kempten

Dr. Gerhard Kerckhoff

If you have questions regarding data protection or other data protection regulation matters, please send an e-mail to the following e-mail address: gerhard.kerckhoff@ceratizit.com


A. General

For better comprehensibility, we make no gender-specific differentiation. The terms used apply, in the context of equal treatment, to all genders. The meaning of the terminology used, for example ‘personal data’ or its ‘processing’ can be found in Article 4 GDPR.

The personal data processed in the context of this website include:

  • Inventory data (e.g., customers’ names and addresses)
  • Usage data (e.g., which pages of our website were visited, IP address), and
  • Content data (e.g., inputs in online forms such as our contact form or the subscription to the newsletter).


B. Specific

Privacy notice
We guarantee that we only use your data in connection with processing your inquiries and for in-ternal purposes, as well as for providing the services you have requested or to make content available.

Basis of Data Processing
We only process your personal data in compliance with the relevant privacy policy. The legal grounds are:

• Performance of our contractual obligations
• Processing is legally prescribed
• You have provided consent electronically (e.g., by subscribing to the newsletter)
• Enforcing our legitimate interests

We would like to show you where the main legal grounds are regulated:

Processing in compliance with a contractual obligation or to carry out contractual measures
Art. 6 para. 1 lit. b) GDPR

Processing is necessary for compliance with legal obligations to which we are subject
Art. 6 para. 1 lit. c) GDPR

Art. 6 para. 1 lit. a) and Art. 7 GDPR

Processing for the protection of our legitimate interests
Art. 6 para. 1 lit. f) GDPR


Transfer of personal data to third parties
We advise you that a transfer of data to third parties takes place.

Your data is only passed on to third parties in accordance with the framework of the legal provi-sions. We only pass on your data when this is, for example, necessary for contractual purposes or based on legitimate interests in the economic and the effective operation of our business.

If you have given us your consent to the use of Google Analytics, your data will be forwarded to Google. Please read the statements below regarding data processing as part of tracking by Google.
In the event that we use subcontractors to provide our services, we take appropriate legal safe-guards, as well as appropriate technical and organizational measures, to ensure the protection of personal data in accordance with the relevant legal provisions.


Transfers of personal data to a third country or an international organisation
‘Third countries’ mean countries in which the GDPR is not a directly applicable law. Basically, this includes all countries outside the EU, respectively, the European Economic Area.

A transfer of personal data to a third country or an international organization occurs in the context of the use of Google products on our site. Whereby, it is taken into consideration that suita-ble/appropriate safeguards exist and that enforceable data subject rights and effective legal reme-dies are available to you.


Length of storage of your personal data
We adhere to the principles of data economy and data avoidance. This means that we only store your data for as long as it is needed to fulfil the previously named purposes, or as laid down by the manifold storage periods provided for by the legislator. If the relevant purpose no longer ex-ists, respectively after expiry of the appropriate period, your data is routinely blocked, respectively erased, in accordance with the statutory provisions.

We have developed a company-internal concept to guarantee this process.


Contacting us
If you contact us over the website, you consent to electronic communication. Personal data will be processed in the context of contacting us. The information that you provide will be stored exclu-sively for the purposes of processing your inquiry and for possible follow-up questions. If you contact us over the website, you consent to electronic communication. Personal data will be processed in the context of contacting us. The information that you provide will be stored exclu-sively for the purposes of processing your inquiry and for possible follow-up questions. 

We would like to advise you of the legal grounds:

• Processing to deliver our services and carry out contractual measures.Art. 6 Para. 1 lit. b) GDPR

We advise you that emails can be read or changed, unnoticed and without authorization, during transmission. Furthermore, we would also like to bring to your attention that we use software to filter unwanted emails (spam filter). E-mails can be rejected by the spam filter if they are wrongly identified as spam due to the presence of certain characteristics. 


What are your rights?
a) Right of access
You have the right to obtain information about your stored data free of charge. Upon request, we will tell you in writing, what personal data about you we have stored. This also includes the origin and recipient of your data, as well as the purpose of the data processing.

b) Right to rectification
If your data that we have stored is incorrect, you have the right to have it rectified. You can demand the restriction of the processing of your personal data if, for example, the accuracy of your personal data is contested.

c) Right to block data
Furthermore, you can have your data blocked. So that a blocking of your data can be taken into consideration at all times, the data must be held in a lock file for control purposes.

d) Right to erasure
You can demand the erasure of your personal data, so long as no legal storage obligation exists. If such an obligation exists, we will block your data on request. If appropriate statutory requirements are present, we will also erase your personal data without a request from you.

e) Right to data portability
You are entitled to demand that the personal data transferred to us is made available in a format which enables it to be transmitted to another location.

f) Right to complain to a supervisory authority
You have the option of approaching one of the data protection supervisory authorities with a complaint.

Responsible for Ceratizit Deutschland GmbH:
Bavarian State Office for Data Protection Supervision
Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)
Promenade 27, 91522 Ansbach, Deutschland
Telephone: +49 981 53-1300
Fax: +49 981 53-981300

The complaints form can be accessed under: https://www.lda.bayern.de/de/beschwerde.html

Responsible for CERATIZIT S.A.:
Bavarian State Office for Data Protection Supervision
Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)
Promenade 27, 91522 Ansbach, Deutschland
Telephone: +49 981 53-1300
Fax: +49 981 53-981300


Note: It is also possible to make a complaint to any data protection supervisory authority within the EU.


a) Right to object
You always have the option to object to the processing of your data in accordance with Art. 6 Para. 1 letters e) and f) at any time, for reasons arising from your particular situation; this also applies to profiling based on these provisions.
Both Ceratizit Deutschland GmbH and CERATIZIT S.A. will then stop processing your personal data unless it can be shown that there are compelling legitimate grounds for processing which outweigh your interests, rights and freedoms, or the processing is for the purpose of establishing, exercising or defending legal claims. 

If personal data are processed for direct marketing purposes, you have the right to object at any time to the processing of personal data relating to you for the purposes of this type of advertising; this also applies to profiling to the extent that it is related to such direct marketing. In the event of such an objection, we will no longer process your personal data for the purpose of direct marketing. It is sufficient to send us an appropriate e-mail.
h) Right to withdraw consentYou have the option to withdraw your consent to the processing of your data at any time, with future effect, without giving any reason. You will not be disadvantaged in any way by withdrawing your consent. It is sufficient to send us an appropriate e-mail. 

However, such an objection does not affect the legality of processing procedures which has already been carried out on the legal basis of Art. 6 Para. 1 letter. a) GDPR. 
To exercise your rights as a data subject, send an e-mail to us at one of the following addresses: Qualitätsmanagement@ceratizit.com or gerhard.kerckhoff@ceratizit.com 


Protection of your personal data
We take state of the art contractual, technical and organizational security precautions to ensure compliance with the provisions of the data protection laws and thus protect the processed data against accidental or deliberate manipulation, loss, destruction or against access by unauthorized persons.
In particular, our security measures include the encrypted transfer of data between your browser and our server. 128-bit-SSL (AES 128) encryption technology is used for this.


Therefore, your personal data is protected in the following points (extract):
a) Ensuring the confidentiality of your personal data To ensure the confidentiality of the personal data which we store, we have taken various measures to control access, entry and admission. 

b) Ensuring the integrity of your personal dataTo ensure the integrity of the personal data which we store, we have taken various measures to control transmission and input.

c) Ensure availability of your personal dataTo ensure the availability of the personal data which we store, we have taken various measures to control orders and availability.

The security measures employed are continually being improved in accordance with technical development. Despite these precautions, we are unable to guarantee the security of your data transfers to our website because of the insecure nature of the internet. For this reason, any data transfer you make is at your own risk.  

Protection of minors
Persons who are under 16, can only provide us with their personal information with the express consent of the persons having parental responsibility. These data will be processed in accordance with our privacy notice.


Server Log Files
The website provider automatically collects and stores information in so-called server log files which are automatically transmitted to us by your browser. These are:

• IP address (completely anonymized)

These data are not combined with other data sources.

The legal basis for this data processing is Art. 6 para, 1 lit. f). GDPR, our legitimate interest.


Cookies are small text files which are stored locally in your internet browser’s cache. Cookies enable, for example, internet browser recognition. The files are used to help the browser navigate through the website and use all the functions to their full extent.


Use of the “pie register” registration tool
As our website is drafted in WordPress format, we use the “pie register” registration tool for the registration process. This is necessary so that the registration process can be performed smoothly and correctly. The legal basis for it is our legitimate interest in only registered users being able to log in with their access data (Art. 6 para. 1 letter. f) GDPR).

The tool collects the following data as part of the registration:

– When someone logged in.
– Who has not yet confirmed the mail
– Who is completely registered.
– How often the registration form has been exported.
The use of the registration tool allows the pseudo anonymised user behaviour to be recorded.


Use of Google Analytics
Insofar as you have given your consent, Google Analytics, a Google LLC web analysis service, is used on this website. The responsible service provider in the EU is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).

Scope of the processing
Google Analytics uses cookies which enable an analysis of your use of our website. The information about your use of this website, which is collected by the cookies, is normally transmitted to a serv-er belonging to Google in the USA and stored there.

We use the function “anonymizeIP” (so-called IP masking): Due to the activation of IP anonymiza-tion on this website, Google shortens your IP address within the European Union member states or in other states which are party to the agreement on the European Economic Area. Only in excep-tional cases will the full IP address be transmitted to a server in the USA belonging to Google and shortened there. Google will not combine the IP address transmitted by your browser as part of Google Analytics, with any other data.

Data will be collected during your visit to the website, including the following: 

  • The pages you accessed, your “click path”
  • The achievement of “website goals” (conversions, e.g., newsletter registrations, downloads, purchases)
  • Your usage behaviour (for example, clicks, length of stay, bounce rates)
  • Your approximate location (Region)
  • Your IP address (in shortened form)
  • Technical information about your browser and the end device you used (e.g., language setting, screen resolution)
  • Your internet provider
  • The referrer URL (the website/advertising material over which you arrived at this website)

Purposes of processing
Google uses this information on behalf of the operator of this website, to evaluate your pseudo anonymous use of this website and to produce reports on website activities. The reports provided by Google Analytics are used for the purpose of analysing our website’s performance and the suc-cess of our marketing campaigns.

The recipient of the data is: 

  • Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

as part of a joint responsibility with the website operators. We have not concluded a joint responsibility contract with Google as Google has not made this available to us.
Google LLC domiciled in California USA, and if necessary, US American authorities, can access data stored by Google (Patriot Act). Therefore, there is a serious risk when the user consents to tracking by Google Analytics.

Transfer of personal data to third countries
A transfer of data to the USA takes place.

Storage duration
Storage durationThe data sent by us and linked to cookies, is automatically erased after 12 months. Data which has reached its maximum storage duration, is erased automatically once a month.

Furthermore, you can prevent Google collecting the data produced by cookies relating to your use of the website (including your IP address), as well as the processing of these data by Google, if you
a. do not give your consent to the use of cookies, or
b. download and install the browser add-on to deactivate Google Analytics HIER.

You can also prevent the storage of cookies by an appropriate setting in your browser software. However, if you configure your browser so that all cookies are refused, this can limit the function-alities of this and other websites.

Legal basis and option to withdraw consent
The legal basis for this data processing is your consent, Art.6 para.1 S.1 lit. a GDPR. You can with-draw your consent at any time with future effect, by accessing the cookie settings HIER and changing your choice there.

More detailed information on Google Analytics’ conditions of use and on data protection by Google, can be found at https://www.google.com/analytics/terms/de.html and at https://policies.google.com/?hl=de



Use of Google Ads Conversion Tracking
We use the « Google Ads » online advertising program on this website and as part of Google Ads, the conversion tracking from Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). We use the Google Ads offering in order to attract attention to offers with the help of advertising material on external websites (so-called Google AdWords). We can determine how successful the individual marketing measures are in relation to the advertising campaign data. Our concern is to show you advertising which is of interest to you, design our website to make it more interesting for you and to be able to calculate the advertising costs involved.

The conversion tracking chip is set when a user clicks on one of the Google Ads advertisements. Cookies are small text files which are placed on your end device. These cookies generally become invalid after 30 days and are not used for personal identification. If the user visits particular pages of this website and the cookies have not yet expired, Google and we can recognise that the user has clicked on the advertisement and been redirected to this website. Every Google Ads customer receives a different cookie.
Therefore, cookies cannot be traced across Google Ads customers’ websites. The information obtained with the help of the conversion cookies serves to produce conversion statistics for Google Ads customers who have decided to use conversion tracking. The customers learn the total number of users who have clicked on their advertisement and been redirected to a site with a conversion tracking tag. However, they do not receive any information which would allow users to be identified personally. If you do not want to take part in tracking, you can block this use by deactivating the Google conversion tracking cookie in your internet browse under the menu point “user settings”. You will then not be included in the conversion tracking statistics. We employ Google Ads on the basis of our legitimate interest in targeted marketing in accordance with Art. 6 para. 1 lit. f GDPR. A transmission of personal data to Google LLC.’s servers in the USA can occur as part of the use of Google Ads.

You can obtain further information about Google’s privacy policy from the following internet address: https://www.google.de/policies/privacy

You can permanently refuse the setting of cookies by Google Ads conversion tracking by downloading and installing the browser plug-in which is available from Google under the following link:

Please note that it is possible that certain functions of this website may not be useable, or only partly useable, if you have deactivated the use of cookies.

To the extent that it is legally required, we have obtained your consent to the processing of your personal data described above, in accordance with Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time with future effect. To exercise your revocation, deactivate this service in the ‘cookie consent tool’ provided on the website or alternatively, use the option outlined above to execute a revocation.


Use of Google Tag Manager
The Google Tag Manager does not set cookies itself. Cookies are only set by the tools that are integrated into the Google tag manager (E.g., Google Analytics, Google Ads Conversion Tracking). Therefore, the Google Tag Manager makes it easier to implement Google Analytics and other web analysis tools on our website.


Optimisation of the loading speed with ajax.googleapis.com/ jQuery
We use the jQuery JavaScript library. In order to increase the loading speed of this website, we use the CDN (content delivery network) from Google to load this library. This is necessary for our website’s smooth performance, which is why the legal basis of legitimate interest can be used (Art. 6 para. 1 letter. f) GDPR).

It is possible that jQuery has already been used by Google on another site before visiting this web-site. In that case, the browser can make use of the copy stored in the cache and it must not be downloaded again. If your browser doesn’t have a copy stored in the cache or downloads the file from Google CDN for some other reason, data from your browser will in turn be transmitted to Google Inc. (“Google”). For further information about data processing by Google, please see Google’s privacy notice, currently available under: https://www.google.de/intl/de/policies/privacy.


Use of Videos from YouTube
We use the YouTube implementation function to display and play back videos from the provider “YouTube”, which belongs to Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”).

For this, we use the extended data protection mode which only begins recording users’ information when a video is replayed. If the replay of the implemented YouTube video is started, the provider uses YouTube cookies to collect information about user behaviour.

According to information from YouTube, these serve to collect video statistics, improve user friend-liness and prevent abusive behaviours, among other things. If you are logged into Google when you click on a video, your data will be attributed directly to your account. If you do not want the attribution to your YouTube account, you must log out before activating the button.

Google stores your data as use profiles (even for users who are not logged in) and evaluates them. Such an evaluation takes place in accordance with Art. 6 para. 1 lit. f GDPR on the basis of Google’s legitimate interest in inserting personalised advertising, market research and/or the needs-based design of its website. You have the right to object to the creation of this user profile, whereby you must contact YouTube in order to exercise this right.

A transmission of personal data to Google LLC.’s server in the USA can also occur while using YouTube. Regardless of whether an embedded video is replayed, a connection to the Google net-work is established with every visit to this website, which can trigger further data processing pro-cesses without any influence from us. You can find further information on data protection by YouTube in the provider’s privacy notice under: https://www.google.de/intl/de/policies/privacy

To the extent that it is legally required, we have obtained your consent to the processing of your personal data described above, in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time with future effect. To exercise your revocation, deactivate this service in the ‘cookie consent tool’ provided on the website.


Use of Flockler
We use the service Flockler, Flockler Oy Rautatienkatu 26 B 32, 33100, Tampere Finland, to dis-play social media content on our website. This service undertakes the aggregation of relevant social media channels and plays them on our website.

A connection to Flockler’s servers is produced by an interaction with the respective content. In addition, Flockler acquires your IP address. This is also the case if you are not logged into the re-spective social media provider or have no account with it. The websites you have visited will be connected to your social media account and made known to other users. Data will also be trans-mitted to the social media provider. We want to point out that we, as the provider of the website, have no knowledge of the transmitted data’s content nor of its use by the social media provider. Further information on this can be found in the provider’s privacy notice.

The use of the Flockler plugin is based on Art. 6 para. 1 lit. GDPR. The website operator has a legitimate interest in the most extensive possible visibility in the social media.

More information about this service provider and its privacy policy can be found under: https://flockler.com/privacy-policy.



Changing our privacy notices
We reserve the right to amend our privacy notices at short notice so that they always comply with the current legal requirements or in order to implement changes to our services. This could apply, for example, to the introduction of new services. The new privacy notices would then apply to your next visit.